Return & Refund Policy

Return Policy

Every product at Wax Paper Store is custom printed and made to order. Because of this, we do not accept returns or exchanges of non-defective items, and all non-defective orders are final sale.

If your order has a manufacturing defect, such as misprinted artwork, uneven coating, or damaged sheets, please tell our team within 2 business days of delivery. The items must then be sent back to us by mail within 20 days of delivery. Once we receive and check them, we will reprint your order at no charge. Bulk reprints usually take about 10 business days. Priority processing for reprints is available on request for an extra fee.

Items printed exactly as shown in the proof you approved are not considered defective, including any spelling or artwork details that were in that proof.

Refund Policy

We do not offer refunds. Every order is produced for you after you approve the proof, so a defective order is corrected with a reprint instead of a refund.

To report a defect, email us at sales@waxpaperstore.com within 2 business days of delivery. Include your order number, a short description of the problem, and clear photos of the affected items.

Costs of Return Shipping

Return shipping is the customer’s responsibility in all cases, including returns of defective items. We recommend a trackable shipping service, as we cannot process a claim for a return that does not reach us.

Need Help?

Should you need to process a return or address a production issue, please email us at sales@waxpaperstore.com. To expedite the process, ensure your order number is included and the situation is clearly described. Our dedicated team will review your case and guide you through the next steps.

Need Assistance?

If you have any queries regarding our returns and refunds, please contact us at:

Email: sales@waxpaperstore.com

Phone: +1 (929) 568-8511

Address: 223 Bedford Ave, Brooklyn, NY 11211, USA