Return & Refund Policy

Return Policy

At Wax Paper Store, we are committed to providing premium custom wax paper and packaging solutions with exceptional client care. We facilitate returns for both damaged and standard items, ensuring that every request is managed with integrity and clear communication.

If you encounter a manufacturing defect, such as misprinted artwork, uneven coating, or damaged sheets, please alert our team within 2 business days of receipt to ensure a swift resolution. To qualify for a replacement, the original shipment must be sent back to us via mail within 10 days of delivery. Upon receipt and verification of the returned goods, we will initiate your reprint. Standard production for bulk reprints generally requires approximately 10 business days. Priority processing for reprints is available upon request for a supplemental fee.

For non defective items, returns are accepted within a 10 day window following delivery, provided the products remain in their original, pristine condition and packaging, with all seals and wrapping intact. Please be advised that for such returns, the expenses associated with reprints or replacements are the responsibility of the customer.

Refund Policy

Due to the bespoke nature of our manufacturing, Wax Paper Store provides partial refunds only. We retain 99% of the total order value because production and material sourcing commence immediately following client approval. Consequently, full reimbursements cannot be issued once the final product has been delivered.

To initiate a return or document a concern, please reach out to our support department at support@waxpaperstore.com within the designated period. Please provide your specific order number, a thorough explanation of the discrepancy, and clear photographs of the affected items where applicable. Approved refunds are typically finalized within 3 business days after our team has received and inspected the returned merchandise, and are issued to the original payment method.

Costs of Return Shipping

The logistics and costs associated with returning an order are the sole responsibility of the customer. We recommend using a trackable shipping service, as we cannot process a claim for a return that does not reach our facility.

Need Help?

Should you need to process a return or address a production issue, please email us at support@waxpaperstore.com. To expedite the process, ensure your order number is included and the situation is clearly described. Our dedicated team will review your case and guide you through the next steps.

Need Assistance?

If you have any queries regarding our returns and refunds, please contact us at:

Email: sales@waxpaperstore.com

Phone: +1 (929) 568-8511

Address: 223 Bedford Ave, Brooklyn, NY 11211, USA