Return Policy

At Wax Papers Store, we are dedicated to offering high-quality products and exceptional service. We accept returns on both faulty and non-defective items, and we endeavor to handle all return and refund requests in a fair and open manner.

If you get a faulty product, please tell us within two business days so that we may swiftly fix the issue. To qualify for a reprint, please return the order to us by mail within 10 days after receiving it. We will handle the reprint after receiving and inspecting the returned goods, which normally takes around 10 business days for large orders

Expedited reprints are available upon request for an extra cost.

Non-defective products can be returned within 10 days after delivery as long as they are in their original, unused condition and packaging. Please keep in mind that any reprints or replacements for non-defective items will be paid for by the buyer.

Refund Policy

Regarding returns, Wax Papers Storeprovides partial reimbursements of the product price for returned products. We keep 99% of the product price due to the unique nature of our items, since the order production process begins only after customer approval. As a result, we can not offer complete refunds or compensation for purchases after delivery.

To start a return or report a complaint, please contact our customer service team at sales@waxpaperstore.com within the stipulated time limit. Provide your order number and a brief description of the problem, and our experts will assist you with the return procedure. Refunds are normally granted within three business days of the returned item being received and examined.

We appreciate your understanding and cooperation, as they allow us to develop and better serve you. Thank you for selecting Wax Papers Store!